FAQ

WHAT IS YOUR RETURN POLICY

If for any reason the item is less than satisfactory, a return request may be made  within seven (7) business days of receipt. In order to be eligible for a return, all return items must be unworn, unaltered, and in its original packaging with tags still attached. Returns will only be accepted via the provided shipping return label. Once the return package is received and inspected for quality, a refund will be issued to the buyer’s original payment method. Please note that the actual time for the refund to be posted on the buyer’s original payment method may vary depending on the bank. Depending on the reason of the return request, the refund may be issued minus the original and return shipping costs.
 
  

WHEN WILL MY ORDER SHIP?

Items that are in stock will have a processing time of 1-2 days and shipping time is 5-7 business days. 

You will receive an email confirmation with a tracking number once your order is shipped. 

HOW DO I RETURN AN ITEM?

You may request a return on the order details page after you had placed an order. You will be able to give the reason for your return. Once we approve we will give you further directions on where to send your order back to. 

HOW CAN I CONTACT YOU?

For questions or inquiries please contact us  via email at Claireandmoon@gmail.com

We do not have a phone support number at the moment.

STILL HAVE QUESTIONS?

Contact us at 

Claireandmoon@gmail.com

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